Orders and Deliveries

If you haven’t received a confirmation email yet (don’t forget to check those junk folders) please contact us. Your order can still be in our safe hands. If you have, then it should be on its on its way!

Our standard delivery option usually takes 2-3 working days from the order being placed for the Benelux. (Exclusive pre-orders) In busy times it can take up to 5 working days. Outside Benelux/Europe the delivery can take more time. If your order has not arrived within 15 working days then please contact us by SHOSU.nl with your order details.

You will receive an automated email for every step in the shipping process. 

Missing part or incorrect item in my order
If you believe a part of your order is missing or the item of you order is incorrect, first please check your order confirmation email – this will show the contents of your recent order. Also please check the delivery note in your parcel. If there is an item missing or incorrect off your delivery note then please contact us so we can help you.

Cancel order
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will unfortunately be unable to cancel it. Please check the return policy.

Add to my order
We know you like it to receive your order fast! That’s why we begin processing your order moments after payment. Unfortunately, this means once you’ve placed your order it is not possible to make any additions. You’ll need to place another order.

Orders by phone
Unfortunately, we are unable to process orders by phone. Rest assured, our online store is secure and simple to navigate. We’ve got you covered!

Discount code
If you have received a discount code and you experiencing problems, then please contact us. Before you contact us please check if the letters are copied in the correct way. The discount codes are single use. Some discount codes may not apply to sale items. For any other queries or feedback on the delivery service provided, please contact us by shop@shosu.nl

Countries we ship to
We ship to all countries in the world but due to the nature of our products some countries’ customs might not accept our goods or will take the opportunity to abuse or otherwise mistreat the package. 
So therefore, packages to these countries are not covered by insurance and are shipped at your own risk.

Afghanistan, Anguilla, Antigua & Barbuda, Armenia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Bolivia, Cayman Islands, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, French Guiana, French Polynesia, Georgia,Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Kazakhstan, Kuwait, Latvia,  Lebanon, Lithuania, Malaysia, Moldova, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russia, Saudi Arabia, South Korea, Sri Lanka, Tanzania, Taiwan, Thailand, Trinidad & Tobago, Turks and Caicos, Tajikistan, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Ukraine and Yemen.